Terms of Service
Please read these terms and conditions carefully before using our website or placing an order. By using our site and placing an order, you accept these terms.
1. Acceptance of Terms
By placing an order with BalkanOps, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not place an order.
2. Products and Availability
All our products (t-shirts and sweatshirts) are made from high-quality materials:
- T-shirts: 95% cotton, 5% lycra
- Sweatshirts: 80% cotton, 20% lycra
We reserve the right to change product availability at any time without notice.
3. Custom Sizes
We offer custom sizes according to your measurements. Please note the following:
Manufacturing Tolerance
Due to the nature of the manufacturing process, final product dimensions may vary by up to ยฑ2-3 cm from the specified measurements. Variation is typically toward larger sizes to ensure wearing comfort. Slight deviations may occur as a result of cutting, sewing, and fabric processing.
Please follow our measurement guide carefully for optimal results.
No Returns for Custom Sizes
Products with custom sizes are not eligible for return or exchange, except in case of a manufacturing defect that exceeds normal tolerances.
4. Product Images
Product images on our site are representative and illustrative. Actual products may differ slightly from images due to:
- Lighting and photographic conditions
- Screen settings and color calibration
- Variations in printing and textile processing
- Natural variations in fabric and weave
We make efforts to present products as accurately as possible, but cannot guarantee absolutely identical correspondence.
5. Orders and Payment
We currently accept only cash on delivery payment. An order is considered finalized after phone confirmation from our representative. We reserve the right to refuse or cancel an order if:
- Product unavailability
- Errors in prices or product information
- Suspicious or fraudulent activity
- Inability to contact the customer
6. Delivery
We deliver to addresses or courier offices throughout Bulgaria through our partner couriers:
Speedy, Econt, InTime, BoxNow
Standard delivery time is 2-5 business days after order confirmation.
We are not responsible for delays caused by courier services or force majeure circumstances.
7. Returns and Claims
According to EU legislation (Directive 2011/83/EU), you have the right to withdraw from a purchase within 14 days without giving a reason for:
Standard Products
Products in standard sizes (S, M, L, XL, XXL, XXXL) are eligible for return in their original condition.
Exclusions
Products with custom sizes are NOT eligible for return, except in case of a manufacturing defect.
Manufacturing Defects
If you receive a product with a manufacturing defect, contact us within 14 days for replacement or refund.
Return Process
For details on how to return a product, see our Returns and Claims page.
8. Limitation of Liability
To the maximum extent permitted by law, BalkanOps is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profit or data resulting from product use
- Dissatisfaction with size when our measurement guides were not followed
- Damage caused by improper care or maintenance of the product
9. Intellectual Property
All designs, logos, text, graphics, and other content on this site are property of BalkanOps Ltd. and are protected by copyright laws. Copying, distribution, or use without written permission is prohibited.
10. Personal Data Protection
We process your personal data in accordance with our Privacy Policy and applicable legislation (GDPR). By placing an order, you agree to the processing of your data as described in the Privacy Policy.
11. Changes to Terms
We reserve the right to change these terms at any time. Changes take effect immediately upon posting on the site. Continued use of the site after changes means acceptance of the new terms.
12. Governing Law
These terms are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes are resolved in competent Bulgarian courts.
13. Contact
For questions about these terms of service, please contact us:
Company: BalkanOps Ltd.
Email: office@balkanops.com
Phone: +359 888 123 456